[olug] OT - Internet

[Dan Anderson]

It's the Iowa Utility Board:
http://www.state.ia.us/government/com/util/index.html

Keep in mind that they have no jurisdiction over internet service.

Dan

On Fri, Jul 1, 2011 at 1:41 AM, Kelly Williams <kellywilliams81 at gmail.com>wrote:

> I know i had chewed them out on a few times. If may I ask what is the IUB.
> If I asked them if I don't complain about the service they would keep me
> going but no they will not...
>
> Kelly
>
>
> On Fri, Jul 1, 2011 at 1:26 AM, Dan Anderson <dan-anderson at cox.net> wrote:
>
> > I don't know anything about your ISP, your situation or you personally.
> >
> > That said, I have worked at ISP's that serviced rural areas.
> >
> > This is not generally a routine action.
> >
> > Normally this sort of drastic action is reserved for:
> > 1.  Belligerent people (yelling at staff, threatening, etc).
> > 2.  Overly entitled people (I pay for "unlimited" and by damn I'm going
> to
> > use unlimited without regard for anyone else).
> > 3.  Habitual ToS violators (particularly those who affect the network
> > performance or increase service calls/costs).
> > 4.  Non-responsive people (Usually also 1-3 above who won't stop whatever
> > they are doing after being warned).
> >
> > If any of those categories could possibly apply in this situation (not
> > saying that they do) - you might be able to continue service with them on
> a
> > probationary basis by sending them a return letter, apologize, commit to
> > correcting whatever created this issue and ask for continued service.
> (This
> > will be much harder to do if you fall into category #1 above - #2 and #3
> > can
> > usually be solved with money (switch to higher tier, add additional
> > services, etc)).
> >
> > If none of these could possibly apply - you might send them a return
> letter
> > asking to meet and discuss the matter further - you may be able to work
> out
> > a solution.  If they refuse, you could write the IUB.  Who can't really
> do
> > anything for you. But as a telephone provider too - this company has to
> > deal
> > with the IUB anyway and probably wants to seem like a rational, customer
> > focused company to their regulators.  If you truly didn't do anything
> > wrong,
> > and they refuse to meet with you to discuss the matter - they kind of end
> > up
> > looking bad.
> >
> > If you have other high speed options - than this might not be worth the
> > hassle - and just take whatever lesson (if any) you can learn from it and
> > move on.
> >
> > Good luck
> > Dan
> >
> >
> > On Thu, Jun 30, 2011 at 10:40 PM, Kelly Williams
> > <kellywilliams81 at gmail.com>wrote:
> >
> > > its a small internet provider that in my area HTC Hospers Telephone
> > > Company,
> > > that there technology was so out dated that just this Feb they finally
> > went
> > > higher than a megabit connection and were I was a 256k.
> > >
> > > kelly
> > >
> > > On Thu, Jun 30, 2011 at 10:36 PM, DYNATRON tech <dynatron at gmail.com>
> > > wrote:
> > >
> > > > usually the user agreement allows for it....most people never read
> it,
> > so
> > > > are surprised when it happens. what company are (were) you using?
> > > > On Jun 30, 2011 10:33 PM, "Kelly Williams" <
> kellywilliams81 at gmail.com>
> > > > wrote:
> > > > > I got a certified letter from my ISP saying that July 31 2011 they
> > will
> > > > be
> > > > > terminating my service because they say I was to demanding about my
> > > > services
> > > > > and security. That when I put ipcop on that fixed the security
> > issues.
> > > > Can
> > > > a
> > > > > ISP cut you off for no reason...
> > > > >
> > > > > Kelly Williams
> > > > > _______________________________________________
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