[olug] OT - Internet

[Kelly Williams]

I know i had chewed them out on a few times. If may I ask what is the IUB.
If I asked them if I don't complain about the service they would keep me
going but no they will not...

Kelly


On Fri, Jul 1, 2011 at 1:26 AM, Dan Anderson <dan-anderson at cox.net> wrote:

> I don't know anything about your ISP, your situation or you personally.
>
> That said, I have worked at ISP's that serviced rural areas.
>
> This is not generally a routine action.
>
> Normally this sort of drastic action is reserved for:
> 1.  Belligerent people (yelling at staff, threatening, etc).
> 2.  Overly entitled people (I pay for "unlimited" and by damn I'm going to
> use unlimited without regard for anyone else).
> 3.  Habitual ToS violators (particularly those who affect the network
> performance or increase service calls/costs).
> 4.  Non-responsive people (Usually also 1-3 above who won't stop whatever
> they are doing after being warned).
>
> If any of those categories could possibly apply in this situation (not
> saying that they do) - you might be able to continue service with them on a
> probationary basis by sending them a return letter, apologize, commit to
> correcting whatever created this issue and ask for continued service. (This
> will be much harder to do if you fall into category #1 above - #2 and #3
> can
> usually be solved with money (switch to higher tier, add additional
> services, etc)).
>
> If none of these could possibly apply - you might send them a return letter
> asking to meet and discuss the matter further - you may be able to work out
> a solution.  If they refuse, you could write the IUB.  Who can't really do
> anything for you. But as a telephone provider too - this company has to
> deal
> with the IUB anyway and probably wants to seem like a rational, customer
> focused company to their regulators.  If you truly didn't do anything
> wrong,
> and they refuse to meet with you to discuss the matter - they kind of end
> up
> looking bad.
>
> If you have other high speed options - than this might not be worth the
> hassle - and just take whatever lesson (if any) you can learn from it and
> move on.
>
> Good luck
> Dan
>
>
> On Thu, Jun 30, 2011 at 10:40 PM, Kelly Williams
> <kellywilliams81 at gmail.com>wrote:
>
> > its a small internet provider that in my area HTC Hospers Telephone
> > Company,
> > that there technology was so out dated that just this Feb they finally
> went
> > higher than a megabit connection and were I was a 256k.
> >
> > kelly
> >
> > On Thu, Jun 30, 2011 at 10:36 PM, DYNATRON tech <dynatron at gmail.com>
> > wrote:
> >
> > > usually the user agreement allows for it....most people never read it,
> so
> > > are surprised when it happens. what company are (were) you using?
> > > On Jun 30, 2011 10:33 PM, "Kelly Williams" <kellywilliams81 at gmail.com>
> > > wrote:
> > > > I got a certified letter from my ISP saying that July 31 2011 they
> will
> > > be
> > > > terminating my service because they say I was to demanding about my
> > > services
> > > > and security. That when I put ipcop on that fixed the security
> issues.
> > > Can
> > > a
> > > > ISP cut you off for no reason...
> > > >
> > > > Kelly Williams
> > > > _______________________________________________
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