[olug] Help desk software

[Dave Hull]

On Thu, 27 Mar 2003, PS wrote:

> A few months back someone recommended a Linux-based help desk program.  For
> the life of me I can not remember what that program was, and now I need it.
> I have searched through the list archive, but wasn't able to find the
> thread.
> 
> If anyone has had experiance with helpdesk programs and has any
> recommendations I would surely appreciate it.

We've been using WebRT from www.bestpractical.com for over a year with pretty 
good success. It was a bear to install the first time, this due to a dozen or 
so required Perl modules.

My understanding is that the new version may have a simplified install 
process.

RT is written in Perl. If you're into Java, you might take a look at Scarab, 
though I don't have a URL handy for it.

Good luck.

-- 
Dave Hull
http://insipid.com

The original UML exercise!  Dogs have 0..1 registered owners in a given city,
but cities can have any number of registered dogs, including other cities',
but not from the cities' registration of their dogs. The point of which is
that if you care whose bitch (or bitching.son) you are, rather than its
application, you are not going to benefit from the relationship (i.e. lookup
will fail.)

Oh to be young and learning XML for the first time....
-- Steve Nordquist, Re: [OFFTOPIC] Phrasology, 09/21/99