[olug] Helpdesk question

Jay Hannah jay at jays.net
Fri Sep 11 21:45:44 UTC 2009

Christopher Cashell wrote:
> On Fri, Sep 11, 2009 at 3:22 PM, Craig Wolf <CJWolf at mpsomaha.org> wrote:
>> Need some help guys...looking for open source/free helpdesk/job tracking software such as Footprints (Not Open Source) from Numara.  We had this discussion a while back...anyone find the old info?
> I've used Request Tracker (RT) numerous times in the past with great
> success.  The fact that end-users barely have to know it exists, as
> their interaction with it is entirely through e-mail makes it very
> comfortable for them.  It has great flexibility, and will scale as far
> as you need it to.

RT+++   http://bestpractical.com/rt/

Omni Hotels, UNO, UNMC, UNL, and all my Perl hobbies use it. It's 
spiffy.  :)


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