[olug] Helpdesk question
topher-olug at zyp.org
Fri Sep 11 21:11:57 UTC 2009
On Fri, Sep 11, 2009 at 3:22 PM, Craig Wolf <CJWolf at mpsomaha.org> wrote:
> Need some help guys...looking for open source/free helpdesk/job tracking software such as Footprints (Not Open Source) from Numara. We had this discussion a while back...anyone find the old info?
I've used Request Tracker (RT) numerous times in the past with great
success. The fact that end-users barely have to know it exists, as
their interaction with it is entirely through e-mail makes it very
comfortable for them. It has great flexibility, and will scale as far
as you need it to.
An organization I used to be involved with used OTRS for a while. It
wasn't bad, but I didn't think it was as good as RT.
The biggest knock against RT is that installing it can be a little
difficult. However, if you use a Debian/Ubuntu distribution, there's
packages for it and it's very easy to install. If you're using
RHEL/CentOS, I think there's an RT package in EPEL, too.
> Craig Wolf
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