[olug] Recommendations for Lincoln NE

[Sam Tetherow]

One thing you could try if you haven't already is swapping out the 
router (especially if its just a home router like a linksys or dlink).  
While it is usually the stock response that "everything looks good on 
our end" it sometimes is actually true ;)

    Sam Tetherow
   
Noel Leistad wrote:
> <litany>
>
> qualifying: this morning 3-Aug-2009, 0745-1100
>
> access to web sites "slow", I realize vague, but typical description
>
> they are having issues w/ "hotmail" from 3 workstations. Attempts to
> access windowsupdate.microsoft.com taking 2-4 minutes to get "allow
> activeX control" prompt. (hoping to update from IE6 to 7 or 8, but all
> updates impossible)
> (FWIW, Firefox works just fine, and that's "fixed" that problem)
>
> ping -t (reliable host I KNOW is up) yielded:
>
> approx 60% 84-88ms ping times
> approx 40% "destination network unknown) ??
> a smattering of "time out"
>
> 10-12 valid pings, followed by 5-7 "destination", w/ a time out every
> 3-4 rounds of the afore-mentioned. Initial ping tests had times from the
> high 200s down to the 70ms range with erratic numbers throughout the
> ping test, not just high at beginning....
>
> WAN IP: 192.168.254.1 with a gateway of 192.168.254.254
>
> Personal experience w/ tech support on previous visits yields native
> english speaker, but "our end is up" is generally the response. Office
> staff must always run a gauntlet that begins w/ a communications barrier
> that more times than not ends in ending the call before satisfaction
> (from  customer's point of view).
>
> Office has always voiced concerns over reliability of connection. Recent
> "live support session" by third party provider experienced numerous
> disconnect problems attempting to provide shared-screen support.
>
> </litany>
>
> Other companies I've helped that ran Windstream RARELY had issues, and
> never to the degree that this midtown/east Lincoln subscriber experiences.
>
> Thanks. Other options or ideas welcome. Current DSL $$/mo ~25.00 I'm not
> sure if buying ugpraded plan from same provider will fix anything.
>
> Appreciate your responses and give thanks for the forum.
>
>