[olug] ASUS and Linux

[Ben Dinger]

Front-line techs can be beyond annoying with regards to any other OS *but* Windows.  For example, Qwest. 

Our offsite office recently was blessed with a 1536/896 Qwest DSL.  I chose Qwest.net as an ISP to take advantage of a special, after which I will switch it to our ISP of choice (Internet Nebraska).  Well, when the DSL was supposed to be "up" there was nothing.  Probably just an issue with the DSLAM, as it wasn't training at all.  

I call Qwest.  Long story short, I AM AN EDIOT and when they asked what kind of machine was plugged into it I said "well, currently only an OpenBSD box".  That prompted the tech to *damn near* hang up on me, and chide me.  

Whoa boy did I ever let his boss have it. 

They insisted, *demanded* that the problem was the OpenBSD box.  Nevermind that I had no ADSL link, and that the ethernet network was fine (I could ping the switch from the Obsd box and vice versa), they *insisted* that I use a Windows box to run their retarded software to troubleshoot it. 

Long story short, they had forgotten to plug the line into the correct port at the CO. 

Idiots. 





On Thu, Jul 15, 2004 at 01:19:49PM -0500, Jay Swackhamer wrote:
> The issues in the article are more with the front-line tech support people
> that you have to get past at most large companies to get anything done.
> getting angry with them doesn't accomplish anything. You have to work
> through them and build contacts past them.
> 
> The issue is more with the buggy VPD and the reseller. If a component has
> is buggy it is the same whether it's Linux or windows. The reseller should
> have acknowledged that and gone forward with either rejecting the board or
> accepting the work-around.
> 
> I have six machines with Asus motherboards that are solid from a hardware
> standpoint, continually run and not one machine is running Windows.
> Including the new MythTV box hooked up to the TV at the store. I prefer
> the reliability/performance/features of the Asus products.
> 
> The hold times of 20 minutes are small in comparison to
> D-Link/Qwest/Others. It's a big-company syndrome.
> 
> The facts are that technically the products are good, and the reseller
> should research compatibility if they are putting together machines that
> are running Linux or any version of windows.
> 
> As a side note, I have put together fully-functional and stable Linux
> Gaming machines based on the board that they mention........ And never had
> to call Asus......
> 
> > This REALLY sucks!  You need to read this...
> > http://www.mozillaquest.com/Linux04/Asus_Sucks_Story-01.html
> >
> > Guess I will have to lump ASUS and Logitech in the same boat until they
> > get their heads out of their rear-end's and support quality OS's vs.
> > industry blah.
> >
> >
> > Craig Wolf
> > Linux Web Server Support
> > Desktop/Network Specialist
> > 402-894-6283
> >
> > _______________________________________________
> > OLUG mailing list
> > OLUG at olug.org
> > http://lists.olug.org/mailman/listinfo/olug
> >
> 
> 
> --
> Jay Swackhamer
> Reboot The User
> 15791 West Dodge Road
> Suite 135
> Omaha, NE 68118
> (402) 933-6449
> (402) 933-6456 Fax
> http://www.RebootTheUser.com
> _______________________________________________
> OLUG mailing list
> OLUG at olug.org
> http://lists.olug.org/mailman/listinfo/olug

-- 
Ben Dinger
ben at mac-geek.com
"The Pope?  How many divisions has he got?" --Josef Stalin