[olug] Unix Tip: BELIEVE THE VENDOR?

[Unix Guru Universe]

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

			      UNIX GURU UNIVERSE 
			         UNIX HOT TIP

			Unix Tip 2029 - July 22, 2003

		    http://www.ugu.com/sui/ugu/show?tip.today

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


BELIEVE THE VENDOR?

Don't always feel that you should 
believe the vendor. 

Patches, vendor recommendations,
and out-sourced hardware support
engineers are some of the leading 
causes of breaking a system. There 
are times when you know your systems 
better then they do. 

If something doesn't feel right or 
doesn't feel right , don't let them 
do it. Ask a lot of questions and let
them know what your experience is.

Cover yourself first, run full 
backups, ask them if the have ever
done the task before. Ask them to
confirm the procedure with a back 
level support person.

Many times vendors will out-source 
the hardware support to third party
companies. When this happens, you
may never get the same person twice,
nor know what experience he has on
your system.

If one of the first things a support
person does is ask where a phone is,
it is almost a guarantee that he will
lack the knowledge he should have and
will need to rely on someone else for
answer. While we all have much work
to do, DON'T LEAVE this type of person
alone with your systems.

Trust no one, it is you job and
reputation on the line.


-Kirk Waingrow

The tip is supported by: kirk at ugu.com


--------------------------------------------------------------------------
To Subscribe:    http://www.ugu.com/sui/ugu/show?tip.subscribe
To Unsubscribe:  http://www.ugu.com/sui/ugu/show?tip.unsubscribe
To Submit A Tip: http://www.ugu.com/sui/ugu/show?tip.today

==========================================================================
DISCLAIMER: All UNIX HOT TIPS ARE OWNED BY THE UNIX GURU UNIVERSE AND ARE
NOT TO BE SOLD, PRINTED OR USED WITHOUT THE WRITTEN CONSENT OF THE UNIX 
GURU UNIVERSE. ALL TIPS ARE "USE AT YOUR OWN RISK". UGU  ADVISES THAT 
ALL TIPS BE TESTED IN A NON-PRODUCTION DEVELOPMENT ENVIRONMENT FIRST.

Unix Guru Universe - www.ugu.com - tips at ugu.com - Copyright 1994-2001
==========================================================================